Delete your Voyelle account
Voyelle is an app published by OpaleCrest. This page explains how to request the deletion of your account and your data.
Three ways to request deletion
Delete your Voyelle data
In the Android app or on app.voyelle.opalecrest.com, open Settings, tap “Delete my Voyelle data” and confirm.
Everything Voyelle holds about you is erased. Your Opale ID account is kept for the other OpaleCrest services.
Delete your whole Opale ID account
Sign in on opale.id, open the Privacy section (your rights over your data), then choose account deletion.
Your Opale ID account is deleted, and with it your Voyelle data and that of any other OpaleCrest services you use.
If you can't access your account
Write to privacy@opalecrest.com from your account's recovery email address, asking for your Voyelle account to be deleted. We answer within one month at most.
What is deleted
- your profile: display name, language and time zone;
- your decks and private cards;
- your reviews and progress: mastery by topic, level, readiness score, exams you reported;
- your streaks, experience, badges and leagues;
- your classes, your invitations and your university email;
- the devices registered for notifications;
- the feedback you sent from the app;
- the link between your account and the journey that brought you;
- the Google ad click identifier, if you had agreed to it.
What is kept, and for how long
| Data | Retention |
|---|---|
| Invoices and payment records | Kept for ten years by the publisher and by the payment providers (Stripe, Google Play), as accounting law requires (article L. 123-22 of the French Commercial Code), including for a year of Voyelle Plus given, which is no longer linked to your account. |
| A teacher's cards and decks | If you are a teacher, the official or Voyelle-validated cards you wrote, and the shared decks other members study, stay, without your name; your private decks are erased. |
| Deck requests | Your support for deck requests is erased. A request other members back, or that Voyelle planned or published, stays, with no link to you. |
| Anonymous statistics | Traffic measurements and journey steps, which carry no link to you, remain as anonymous statistics. |
| Encrypted backups | The database is backed up every day, encrypted, and only the last 30 backups are kept: your data disappears from them at most 30 days after deletion. |
Deleting only part of your data
To erase decks, cards, your history or all your Voyelle data without deleting your account, follow the Delete your Voyelle data page.
Your subscription
Deleting your account does not cancel a subscription taken out through Google Play: cancel it in Google Play too (Payments & subscriptions, Subscriptions). A subscription taken out on the web ends with the deletion. The details are in our terms of sale and our privacy policy.