Delete your Voyelle data
Three ways to delete data and keep your account
You can erase some of your data in Voyelle, an app published by OpaleCrest, and still keep your account.
Your decks and cards
Remove a deck from your study set at any time from the Android app or on app.voyelle.opalecrest.com: your progress and reviews on that deck are erased straight away. A teacher deletes a deck or a card they wrote the same way. Your account and your other decks stay.
All your Voyelle data
In Settings, “Delete my Voyelle data” erases everything Voyelle holds about you: profile, decks, reviews, progress, streaks, leagues, classes, university email, devices, feedback, journey link and ad click. Your Opale ID account is kept for the other OpaleCrest services, and you can start over on Voyelle from scratch.
One particular piece of data
For any other targeted request, such as your review history or the feedback you sent from the app, write to privacy@opalecrest.com from your account's recovery email address, under your right to erasure (article 17 of the GDPR). We answer within one month, extendable by two months for complex requests, as our privacy policy says.
What is deleted, and what is kept
Only the data your request covers is erased; the rest of your account stays. In every case, invoices and payment records are kept for ten years, official or Voyelle-validated cards written by a teacher stay without their name, anonymous statistics remain, and encrypted backups lose the erased data at most 30 days later, as the table below details.
| Data kept | Retention |
|---|---|
| Invoices and payment records | Kept for ten years by the publisher and by the payment providers (Stripe, Google Play), as accounting law requires (article L. 123-22 of the French Commercial Code), including for a year of Voyelle Plus given, which is no longer linked to your account. |
| A teacher's cards and decks | If you are a teacher, the official or Voyelle-validated cards you wrote, and the shared decks other members study, stay, without your name; your private decks are erased. |
| Deck requests | Your support for deck requests is erased. A request other members back, or that Voyelle planned or published, stays, with no link to you. |
| Anonymous statistics | Traffic measurements and journey steps, which carry no link to you, remain as anonymous statistics. |
| Encrypted backups | The database is backed up every day, encrypted, and only the last 30 backups are kept: your data disappears from them at most 30 days after deletion. |
To delete the account itself, follow the Delete your Voyelle account page.