Online selling: the seller's duties
What an online shop owes its consumers: legal notices, pre-order information, the order flow, the 14-day withdrawal right, delivery, the legal guarantee of conformity and e-mail marketing.
- 22 cards
- 6 topics
- Free
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Each topic is weighted the way the exam weighs it.
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A few cards from the deck
Distance selling: what is it?
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A contract between a trader and a consumer made without both being physically present, by website, phone or post.
The consumer cannot see the product: the law compensates with fuller information before purchase and a right to withdraw afterwards.
When does the 14-day withdrawal period start for goods delivered to the home?
- The day after the consumer receives the goods
- The day the consumer places the online order
- The day the seller ships the parcel
- The day the consumer's card is debited
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The day after the consumer receives the goods
For goods, the period starts at receipt, because the consumer must be able to examine them before deciding. For a service, it starts when the contract is made.
Before payment, the final order button must clearly state a …, for example 'Order with obligation to pay'.
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Before payment, the final order button must clearly state a payment obligation, for example 'Order with obligation to pay'.
A 'Continue' or 'Next' button does not show that the click commits: without this wording, the consumer is not bound by the order.
Legal notices: what is it?
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Identity details every business website must publish: publisher, address, registration, publication director, host.
They show who answers for the site. Leaving them out is an offence, and anyone wishing to report content finds the host to contact there.