The digitalisation of the company
Digitising, digitalising, transforming: the three degrees, the levers of digital technology, its effects on the functions of a company and its risks, from a badly copied process to digital exclusion.
- 25 cards
- 4 topics
- Free
The outline, topic by topic
Each topic is weighted the way the exam weighs it.
- Concepts
- Questions
- Sort and link
- Scenarios
A few cards from the deck
Digitisation: what is it?
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Converting an analogue medium, paper, photo or recording, into digital data.
It only changes the medium: a scanned document is still the same document and still goes through the same steps.
A company replaces its binder of quotes with a shared spreadsheet, without changing who approves or in what order. Which degree has it reached?
- Simple digitisation of the medium
- A complete transformation of the company's business model
- A full digitalisation of the approval process
- A disintermediation of the customer
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Simple digitisation of the medium
The approval path is identical: only the medium changed. The steps would have to be redesigned (automatic reminders, online signature) to speak of digitalising the process.
Scanning paper invoices is …; having expense reports approved online is the … of a process.
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Scanning paper invoices is digitisation; having expense reports approved online is the digitalisation of a process.
The first case changes the medium, the second changes how the work flows.
Dematerialisation: what is it?
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Replacing paper documents and exchanges with electronic files and exchanges.
An invoice emailed as a PDF is dematerialised; retyping it by hand into the accounting software shows the process is not yet digitalised.
Six months after a leave portal went live, teams still email their manager. Each request there still waits for five successive signatures, as on the paper form. What is the probable cause, and what should be done?
- A portal that is too slow: change host and servers
- A path copied as it was: cut steps before adding tools
- Rejection of digital tools: penalise the emails sent
- Hard access: build a mobile app
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A path copied as it was: cut steps before adding tools
Copying a heavy path into a tool makes it more visible without making it simpler: people work around it. Signatures had to be cut first, for instance automatic approval under a threshold, before digitalising.