Change management methods and tools
Lewin's three phases and force field, Kotter's eight steps, ADKAR, the change curve, the impact study and the stakeholder map: choosing the model or tool that fits the situation.
- 29 cards
- 6 topics
- Free
The outline, topic by topic
Each topic is weighted the way the exam weighs it.
- Concepts
- Questions
- Sort and link
- The curves
- Scenarios
- Understand
A few cards from the deck
Lewin's change model: what is it?
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A description of change in three stages: habits are questioned (unfreezing), the new practice is adopted (moving), then it is stabilised (refreezing).
Skipping the unfreezing launches the change on people who see no reason for it; skipping the refreezing lets it fade away.
Before any training, a project manager runs workshops where everyone measures the errors and lost time of the current spreadsheet. Which of Lewin's phases is this?
- Unfreezing
- Moving
- Refreezing
- Reinforcement
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Unfreezing
Making people see the limits of the current way shakes up habits: that is unfreezing. Moving comes with the switch, refreezing with anchoring. Reinforcement is an ADKAR milestone, not a Lewin phase.
In Lewin's model, … questions the habits, moving installs the new practice and … anchors it in the rules and habits.
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In Lewin's model, unfreezing questions the habits, moving installs the new practice and refreezing anchors it in the rules and habits.
Refreezing prevents a return to the old ways: without it, the organisation falls back into its former practices as soon as attention slips.
Force field: what is it?
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A picture of a situation as a balance between forces pushing for change and forces holding it back.
To move the balance, removing a brake often costs less than pushing harder, since pressure on people also makes the resistance grow.